Shipping & Return & Other Delivery Order Option Query

【NOTE:】
1. There is No Refund nor resend if there is any delay of delivery caused by the courier company, do alert us if you have not received the parcel within 2 days (West Malaysia) after receiving our send out notification, we will help to contact the courier to expedite it.

2. Courier normally takes 1 to 3 working days for West Malaysia; 5-9 working days for East Malaysia; 3 - 5 days for Singapore; 5 - 7 days for Hong Kong to reach your premise upon us sending out depending on the custom clearance. You may inform us if you have not received your parcel within the estimated period and we will assist to call the courier.

3. Biscuits are fragile there is no guarantee that it will be in perfect condition due to the courier handling, so it is sorry that there is no return nor refund for the mishandling by the courier.

4. There will be unforeseen delivery circumstances due to the pandemic or other unexpected circumstances, courier might has delay but we will try our best to avoid those courier branches with covid case according to the list notified earlier before we post out or event notified earlier. You may make your own risk judgement before placing your order. Hope for your kind understanding.

5. If you wish to cancel your order after the payment with any reason, you will be charged 3% on your total and the balance amount will be refunded to your bank account and you may need to inform us via WhatsApp +60102262657.

6. Per order, per delivery address. For multiple delivery address, you are advised to place multiple order.

6. You are advised to provide correct and local contact number in correspondence to where the parcel is send to (eg. Malaysia address = Malaysia phone number; Singapore address = Singapore phone number) to avoid any difficulty for the courier to contact the recipient.

7. You are advised to double check and provide full and correct details of the recipient address (eg, with house number, correct poscode, correct road) to avoid any delay or lost of parcel.

 

【SHIPPING FEES:】

West Malaysia-
SPECIAL OFFER: RM 8 DELIVERY FEES flat rate - WEST MALAYSIA


East Malaysia-
Rm 60 for every 5kg (estimated can fit 6boxes of our signature meat floss biscuit)

Singapore-
RM 120 for every 10 kg (estimated about 12 boxes of our signature meat floss biscuit)

- (eg. RM 120 for parcel within 0 - 10kg; RM 240 for parcel within 10.01kg - 20kg)

- You can estimate your parcel weight by referring to the PARCEL WEIGHT ESTIMATOR at each product description.

***- NO DELIVERY to SHOPPING MALL.
***- Delivery will be very early at time from 5am to 3pm so do take note and you may let the driver leave it at your doorstep first upon arrival.

Hong Kong-
Temporarily not available now.

 

【SPECIAL NOTICE FOR SINGAPORE & HONG KONG DELIVERY:】

1. Parcel might be opened by the custom for checking before delivering to you so there is also possibility that some item or pieces of biscuit that might be taken out by the authority (possibility is rare), you may first contact us to verify the packing list first (in case it is our human error during the packing) and if the caused is not from our end we will not be liable for the missing item(s).

2. In the instance that there is a packing error by us, like missing item or wrongly given item, we have the right to either refund you the price variance or refund the amount of that particular item based on our judgement and mutual agreement only.

 

【OTHER OPTION OF DELIVERY PURCHASE OR ENQUIRY:】

1. Whatsapps +6010-2262657 

2. PM us at our Facebook www.facebook.com/guanheong.ip

3. Please do not email us and we might overlook the email.

 

【BULK PURCHASE:】

For purchase above 100 boxes, do Whatsapp +60102262657.

 

【SPECIFIC DELIVERY DATE ARRANGEMENT / MOONCAKE PACKING】

1. For any specific date arrangement (eg. To post out on 2nd March) or Mooncake box packing (eg. 2pc packing x 2, 3pc packing x 1, 4pc packing x 1) do key in at “SPECIAL INSTRUCTION TO SELLER".

 

【OTHERS:】

1. Please take note that the pictures used were edited and for illustration purposes only.

2. Reseller is allowed to use our pictures on our website provided that permission is granted from our end, so do acquire the permission from us by PM our Facebook. (Strictly use for reselling our brand of product only)